impact of Employees’ Voice on Employees’ Effectiveness

The Impact of Mystery Customers on Employees

Impact of Employee Empowerment on Job Satisfaction of Employees in Corporate Banking Sector Employees of Pakistan

Job satisfaction and employee empowerment has always been interesting domains for researchers. Employee empowerment helps organizations to get employees more motivated towards their work and reap the benefit of their performance and satisfaction towards the organization. This study finds the significant positive impact of psychological empowerment on job satisfaction of employees in banking sec...

Occupational Voice - Studying Voice Production and Preventing Voice Problems with Special Emphasis on Call-centre Employees

This thesis deals with the occupational voice. In modern society, there is an increasing demand for oral communication in many professions. The label ‘occupational voice’ refers to those occupations where voice is the major tool. Employees in these occupations often suffer from voice symptoms to varying extents. In this thesis, the telephone customer service advisors are the target group of pro...

Voice of the Employees Resonated in Online Bamboo Forests

While employee voice has been realized a critical element of organizational success, many employees often remain silent and withdraw useful information and ideas. In this paper, we present how employees utilize existing social media platform in a creative, collective way to anonymously share their voices—a phenomenon called the bamboo forests in Korea. We present the key characteristics of bamb...

The impact of Positive Reinforcement on Employees’ Performance in Organizations

Each employee’s performance is important in an organization. A way to motivate it is through the application of reinforcement theory which is developed by B. F. Skinner. One of the most commonly used methods is positive reinforcement in which one’s behavior is strengthened or increased based on consequences. This paper aims to review the impact of positive reinforcement on the performances of e...